When people gamble, some have a higher tendency to allow their gaming to become a problem and to turn into addicton. Games of skill present less of an addiction risk but Ludicash has decided to put a full scheme into place in order to protect their players who are at risk of addiction.

When a player loses their sense of entertainment and plays with the sole aim of gathering money, this is one of the first symptoms. He/she begins to see the game as a way of making money, or worse, he/she continues to play to win back money that was previously lost. The play often thinks that they have a particular chance, skills or that their luck will turn around. When you no longer play for the excitement of the game, and instead play to regain money you had lost (at any cost), the result is a viscious circle of ever-growing losses in more and more cash games in order to recover the losses which have occured.

As the player, you must be responsible for knowing whether you can play, and if so how much time and how much money you spend on it.

Some advice for playing responsibly

• Decide of a limit that you a prepared to lose and stick to it.
• Playing with smaller amounts reduces the risk of losing control. By playing with smaller amounts, you will understand better that "it's just a game".
• Never borrow money to play
• Choose a limited amount of time to play
• Take frequent breaks
• Strike a balance between games of money and other activities
• Do not play when you are highly stressed, depressed, intoxicated or any other sort of difficulty
• Only play with money that you have set aside for entertainement, never use money intended for your daily expenditure

Detecting the warning signs

• If you leave your family alone for long periods of time in order to play
• If you argue seriously with your partner or friends about spending too much time in a game and realising that you can't stop or prevent it yourself.
• If you play with family money intended for your mortgage/rent, children, medical bills, food, clothes or heating.
• If you feel the need to play to spend with people who understand you.
• When you are with you family, at work or social events and you realise that you are constantly thinking about your next game.
• If you see a game of money as a way of quickly making money

If your answer to any of the above is "YES" then we suggest that you take immediate measures before the problem escalates. There are several associations which can help you control your problem (for example gambleaware.co.uk). You can also control this yourself by taking immediate action which can limit you can set on your account with us.

Actions you can take

If you think that you have a significant gambling problem, you can undertake the necessary actions to suspend your account temporarily or permanentely your account until you have resolved your problems. You can do this by sending and email to our customer support team at support@ludicash.com

If you don't wish to suspend your account you can choose to simply limit the amount you can spend by choosing to set limits on your payments. You can do this by contacting our support team right away at : support@ludicash.com

For your own interests, you will not be allowed to remove the restrictions (account suspension or payments limits) for 7 days after they have been placed on your account.