Disconnections and technical issues

The game seems slow

Many factors can affect the speed of your internet browsing. If the game seems slow, we advise you to pay attention to the following points:

• Close all other internet browsing windows or applications open on your mobile or tablet
• Do not download while playing
• Do not watch videos while playing
• Start playing your internet browser regularly
• Use a browser such as Google Chrome
• Restart your internet box from time to time

If my internet connection temporarily cuts out, do I lose the game?

No, each game has a timer for each player. Depending on whether you are playing in turbo mode or normal mode, you will have 2 to 5 minutes to play your game. If you are disconnected from a game, you can try to reconnect to resume the game where you left off.

What happens if my opponent or I run out of time on our game timer?

If you are playing in 2 player mode. In the event of a timeout, the remaining player is declared the winner. If you are playing in 4 or 5 player mode, the game continues and a bot will take the place of the disconnected/timed out player so that the other players can continue their game. The player out of time is then eliminated.

I click on a game and I receive a "time-out" or "server not found" message or a connection error.

You are unable to establish a connection with our game server. A firewall may be present on your machine or on your Internet gateway and prevents any communication on ports not expressly authorized.

Two cases are possible:
- Hardware firewall, this is generally the case for corporate PCs, you will not be able to connect unless you have access to the settings of the box.
- Software firewall, this is probably the case if one of the software from the following list is installed on your PC: NORTON, Kaspersky, ZoneLabs ZoneAlarm, McAfee, BitDefender, Panda, BlackICE, Trend Micro PC-cillin, Sygate, Kerio Winroute, Tiny, Primedius, Outpost, Omniquad, F-Secure, BullGuard, Securepoint, Xelios, Look'n'Stop, Netbarrier, Deerfield, Atguard, Steganos.

In case of a problem in the room or on the tables!

HTML5 games work best when using the Google Chrome browser which is easy to install and use. You can download it for free by clicking on the link: https://www.google.com/chrome?hl=fr

You still have a problem!

• If you have not found the solution to your problem. Please contact our online support at support@ludicash.com